Job: Customer Service Executive

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Title Customer Service Executive
Categories Customer Service
Location Hyderabad
Job Information

Key Result Areas-

  • Place or cancel orders.
  • Handle product recalls.
  • Responsible for acting as a liaison between customers and companies.
  • Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
  • Resolve customer complaints via phone, email, or mail.
  • Assist with placement of orders, refunds, or exchanges.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Create dashboards.
  • Daily/ weekly report submission as per management requirements.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals

Required Qualifications:

  • Graduate in any discipline from reputed college/ University.
  • Minimum 60% throughout academics.
  • 2 year experience in customer service.
  • Speech Clarity
  • Good communication Skills
  • Good inductive reasoning abilities
  • Problem sensitivity

Desired Qualifications:

  • Masters in Sales/ Marketing.
  • Prior experience of customer service in E-commerce.
  • End to end knowledge of retail Business.
  • Knowledge of processes for providing customer services.
  • Knowledge of administrative tasks associated to maintain records of customer issues and solutions.
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